Browse. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Networking and WiFi. What happens if you don’t have a Virgin Media socket? If you’re a new Virgin Media customer or moving to a new home, you. on 01-06-2022 21:59. them. You can also check for a loose cable as not all properties have a socket. If you're happy with this and for the charge we can make the arrangements for you 🙂. Just had self installation delivered, have no wall socket just two cables from the wall. . VM BB TV Landline. Gaming Support. QuickStart, set up and connections. . Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. Sometimes there is no wall box, just a trailing cable. SpeedSolved: We recently applied for a virgin package of tv, phone and broadband. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. See where this Helpful Answer was posted. on 31-12-2021 10:47. Account - Cable. Many thanks Krysia - 4353656 - 2. cable. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I've got the same problem as above. 1 ACCEPTED SOLUTION. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Joining in Options. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Print this message; Flag for a moderator; on 14-01-2023 17:12. Virgin TV 360. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. 2. A Virgin Media wall socket is simply a point of entry into your home. 0 Kudos. See the attached photo. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. No wall socket. The cable in the second picture is the one you need to connect too. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. No wall socket for my broadband quick set up. However, I do not have any of the specified wall sockets available. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Tudor. Home Phone. Phone. I don't work for Virgin Media. Community; Volt. There’s even no BT wall socket. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The cable going in will be a double “shotgun barrel” type cable. Hi!!!? I moved into this house and there is no socket in the wall because this house has been completely remodeled. Reply. Being connected to the internet is one of the most important modern essentials in 20. i opted for the self install, however on inspection we - 5180915. We have a virgin media wall socket with an ethernet port in the wall but no round cable. No wall socket to connect. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Virgin Media; My Virgin Media. . I wanted to check with people on here before trying to get an engineer in, just. All the wall sockets I can see are for BT. SpeedAs its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Could I book an engineer and what number - 5155510. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. 0 Kudos. There is one Ethernet connection point and socket with a circle on the wall. Tuning in. The cable could be hidden within, or behind, furniture. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Home. When you place your order, we'll let you know. Back a step. 5. 😁 I tried Virgin Customer Services with this but they werent able to answer. Would I be able. I am so sorry to hear that you seem to be missing a wall socket in the home. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. QuickStart, set up and connections. But the metal isolator box looks like it might be the wrong way around. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I ve got a green light flashing from our HUB. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. Unfortunately I don't know much detail on the coax outlets, although the Virgin installer said they were 'Sky' sockets, if that clarifies anything. TiVo. When plugged into either cable the hub just - 5440321. Hi there , welcome to our forum and thanks for your post. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Volt. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. No Virgin media wall socket JakeDobinson. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Speed. Subscribe to RSS Feed; Mark Topic as New;. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. SpeedI sign up for vm broadband and I was offered self instalation kit . I was told when purchasing the broadband package that fibre was available here and already in. Wall socket. No Virgin Media Wall Socket on 13-04-2022 14:08. The wall box may be branded with the logos of an old cable TV company (not VM). There are multiple different branded wall boxes inside our flat but none. If you don’t want to run a test right now, we’ve got some handy tips for you to try below. Plus, again optionally, a cable will be run to a phone socket for the phone service. But I have no Virgin Media Wall socket in my house. I called Virgin and used the automated option to request they send a signal to activate, which should have happened automatically. TiVo. All. You can also check for a loose cable as not all properties have a socket. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. So the technician will install a coaxial outlet where you want the modem. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Omni Box fallen off outside wall in QuickStart, set up and connections yesterday; Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on box on wall in QuickStart, set up and connections Tuesday; I’ve got a self installation but no actual box in QuickStart, set up and connections Saturday Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Get the Hub ready by connecting the wires. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayAwful first impressions of Virgin Media. It has two outputs on the left of the wall box. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. on 15-02-2022 10:03. Can I find out when our switch over will be and/or do I. Jack14102. Get the Hub ready by connecting the wires. Rob. Broadband only; Fibre broadband; Switch broadband; Gigabit broadband; Mobile. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. -a power cable for the hub's adapter. 85K; Tudor. The Openreach sockets do not work for Virgin Media. Installation: Wall socket issue. QuickStart, set up and connections. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. A second telephone is plugged into a wall socket downstairs with the Virgin number. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. See where this Helpful Answer was posted. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Reply. 32K. . Options. Sometimes there is no wall box, just a trailing cable. However, I do not have any of the specified wall sockets available. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). All forum topics; Previous topic;on 14-02-2023 17:21. My VM Router is is my office adjacent to hall. 4 weeks ago. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Options. Home. Got my virgin media self install kit but I don't have a virgin socket. Networking and WiFi. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can. Getting Connected with Virgin Media is easy when you have a wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 4 weeks ago. When ordered it didn't say anything about needing a VM wall socket. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. AnthonyRaw1986. Re: No Wall Socket for Quickstart. We have a virgin media wall socket with an - 4353656 - 2. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I am going to send you a private message. It won’t connect to the connector in the wall and the connecting cable in QuickStart, set up and connections 37 minutes ago; Add VM socket to new home in QuickStart, set up and connections yesterday; Cannot plug my broadband isolator cable to wall in QuickStart, set up and connections yesterdayRang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Choose the best spot for your wifi hub. QuickStart, set up and connections. Virgin Mobile. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. If an engineer is offered - accept that. No Wall Socket for Internet and TV. Broadband. Account - Mobile. Virgin Mobile. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. SpeedI got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Hi mariz2198, thanks for posting and welcome to our community. Call the pre-installation and delivery team on 0800 052 1734. No Virgin Media Wall Socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayPlug the cables into the Hub. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Sometimes there is no VM wall box, just a trailing cable. Thank you. QuickStart, set up and connections. I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. ThanksHi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. Dave. 0 Kudos. But I have no Virgin Media Wall socket in my house. Broadband wall socket. Constant High Packet loss and broadband timeout. He spent time looking around outside and said he needed to speak to his - 5200239. Also tried the Ethernet, not. on 03-12-2022 10:11. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. Options. I just found a box in the closet which has a cable indicated as CABELCON 4. We have the quickstart pack but sadly cannot get broadband set up and working. The cable could be hidden within, or behind, furniture. However no idea of how long that might take. Once connected it directly to a hub, a little bit loose, but then interne. The wall box may be branded with the logos of an old cable TV company (not VM). I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. No wall socket Go to solution. TV on the go. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. I have tried to contact vm but I don’t have a landline number so they w. Virgin Media Community: Broadband: Networking and WiFi: No wall socket; Options. Re: No wall socket. Re: No wall socket. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. But there are 2 wires leading which can be plugged in the hub. No Virgin Media Wall Socket on 13-04-2022 14:08 I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Speed. Options. But I have no Virgin Media Wall socket in my - 5169521. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. As you can see in the photos, the phone point is far. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. This seems to be the only way that i can speak to someone about the issue. It also protects the network from 240 volts being fed to it by faulty TVs in your home. TV on the go. There is no fibre socket in this house. However the wall. No virgin media wall socket. I have a flashing green light on the hub itself. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. I’ve tried calling the various numbers for help but every call seemingly fails. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Community FAQ Sign in. Phone line - 5 mins. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. . The hub got delivered on time as promised. No wall socket as in 360 guide. . (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. I recently got Virgin broadband installed. 168. Hi. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Speed. . I assumed - 5381512. Home Phone. You need a small spanner to remove this, then push the provided connector over the exposed end. . Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Tudor. TV on the go. Turn on and start the hub. You should see a cable going through the wall and if you trace this inside, you should get the cable. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayOriginal Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Cihank617. Hi , Welcome to our Community Forums and thanks for your post. Rob. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Community FAQ Sign in. Tudor. The one thats on the bottom is the one you need for Virgin. There were many cable companies that originally built the networks in the early 1990s. Just a open reach socket. May I know which one I can connect. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Whichever is the most suitable. Options. The wall box may be branded with the logos of an old cable TV company (not VM). Image below of the Virgin Media PSU Plug that connects to the coax. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Community; Volt. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Broadband. QuickStart, set up and connections. These are the parts I could find, they were screwed into the end on the coaxial cable. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. My Virgin Media App. Go to our service status page. I was told when purchasing the broadband package that fibre was available. Manage Your Account. Hi there. The wall box may be branded with the logos of an old cable TV company (not VM). on 22-10-2022 20:58. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2. No idea what that entails/ how long and. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. I have a separate Virgin media feed into the house, with TV and broadband. My previous sky microfilter attached here. Broadband. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Is there likey to be any problem with this, such as degraded of weaker. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. So yes, following many takeovers, this is now your Virgin Media connection. Have a look - 5286765. Very Insightful Person 107. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Connect the Hub’s power cable with the blue tab. Some background: I moved here in September and had ordered Virgin broadband for my move-in date. The wall box may be branded with the logos of an old cable TV company (not VM). Virgin Phone Switchover. Now to my Issue: I opted for the self-installation ki. on 27-01-2023 17:22. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Virgin TV 360. Mark as New; Bookmark this message; Subscribe to this message;QuickStart, set up and connections. I can only find the TV socket. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hello VLNeedham. Once connected it directly to a hub, a little bit loose, but then interne. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. We have tried plugging it into the only box we found it would fit but no luck. but I have no Virgin Media Wall socket in my house. First picture is telephone socket which is now not used. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Please help. The phone has been plugged into a wall socket and was working fine for years. Get the Hub ready by connecting the wires. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). V6. 63K; 3. . Installation: Wall socket issue. We all know and love the internet and TV services that can enter our homes through entry points. Can't find a VM wall socket I only have this (will try and post a picture), which leads to god knows where. Virgin cables must only be provided by isolated sockets provided by Virgin Media. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. We have a virgin media wall socket with an - 4353656 - 2. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Also tried the Ethernet, not. Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket found! Options. I would love to help you get your service installed. Booking an engineer is easy with Virgin Media. You can also identify a split socket looking at the side. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. No Virgin Media wall socket on 16-10-2022 18:45. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. on 23-10-2022 13:36. Ju. Forum; Apps. B&Q are running low on these however. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Restart your equipment. Disappointing but not unexpected. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Speed. Follow these steps to install your virgin Media Broadband, TV and Phone service. Your number will transfer to the Virgin socket. The answer is yes. QuickStart, set up and connections. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. I don't have a Virgin wall socket. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. I will pop you a PM across now, please keep an eye. Volt. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Plug into the Virgin Media wall socket. signed up and was given the option of self installation.